Terms

Delivery and Self-Collect
Payments and Refunds
Order Issues
Terms
Privacy

Company: Regalia Bespoke Hampers by Farm Florist Singapore Pte. Ltd. (“Regalia”, “we”, “us”, “our”)
Site: hamperdelivery.sg

1) Using Our Site

  • You may browse and purchase for lawful purposes only.

  • Do not attempt to disrupt, scrape, or reverse-engineer the Site.

  • We may change, suspend, or end any part of the Site or services at any time.

2) Orders & Acceptance

  • Your order is an offer to buy; order confirmation email ≠ acceptance.

  • We accept your order when we dispatch it and send a delivery notification.

  • If an item is unavailable, we may cancel or suggest alternatives and refund where applicable.

3) Pricing & Payment

  • Prices are shown in SGD and may change without notice.

  • Payment is taken securely at checkout (cards, wallets, PayNow—see Payments & Refunds).

  • If a pricing error occurs, we’ll contact you to confirm the correct price or cancel and refund.

4) Substitutions & Presentation

  • To meet delivery timelines, components may be substituted with equal or higher-value items in a similar style/colourway.

  • Minor variations in colour, textures, or packaging can occur due to artisanal production and lighting.

5) Delivery & Risk

  • Delivery options, windows, surcharges, special-zone fees, and self-collection are described on Delivery Info.

  • One order delivers to one address. Multiple addresses require separate orders (or an offline consolidated arrangement).

  • Risk in the goods passes on successful delivery/collection.

6) Failed Delivery & Redelivery

  • If details provided are inaccurate (address, access, contact), or the recipient is unreachable, the driver may not complete delivery.

  • Redelivery fees apply for rescheduling to the next available slot.

7) Cancellations, Returns & Refunds

  • Perishable items and opened hampers can’t be returned for safety reasons.

  • Report damage, missing, or incorrect items within 24 hours with photos; we’ll prioritise replacement, partial refund, or store credit.

  • Advance cancellation windows and admin fees are set out in Payments & Refunds.

8) Promotions, Gift Cards & Credits

  • One promotion/code per order unless stated otherwise.

  • Codes/credits are non-transferable, non-exchangeable, and not redeemable for cash.

  • If you refund an order with a promotion, any refund is net of discounts; free gifts must be returned where applicable.

9) Corporate & Custom Orders

  • Branded cards, sleeves, or customised contents may have MOQs and longer lead times.

  • Customised/personalised orders are non-cancellable once production begins.

10) Intellectual Property

  • All content (text, images, logos, designs) on the Site is owned by Regalia or our licensors.

  • You may not copy, distribute, frame, scrape, or use our content without written permission.

11) Reviews & User Content

  • Be respectful; do not post unlawful, defamatory, hateful, or infringing content.

  • By submitting content (e.g., reviews), you grant us a non-exclusive, royalty-free licence to use it in marketing and on the Site.

12) Privacy

  • We handle personal data under Singapore’s PDPA.

  • See our Privacy Policy for what we collect, why, and your rights.

13) Warranties & Disclaimers

  • We provide the Site and services “as is” and “as available.”

  • While we aim for accuracy and punctual delivery, we don’t guarantee uninterrupted access, error-free content, or perfect timing in all circumstances (traffic, building access, peak periods).

14) Liability

  • To the maximum extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount paid for that order.

  • We are not liable for indirect, incidental, special, or consequential losses (e.g., loss of profits, goodwill, or business opportunities).

15) Force Majeure

  • We are not responsible for delays or failures caused by events beyond our control (e.g., severe weather, strikes, outages, regulatory restrictions, pandemics).

16) Governing Law & Disputes

  • These Terms are governed by the laws of Singapore.

  • You agree to the non-exclusive jurisdiction of the Singapore courts.

17) Changes to Terms

  • We may update these Terms at any time by posting a new version on this page. Continued use of the Site means you accept the updated Terms.

18) Contact Us

Questions about these Terms or your order?

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