Privacy Policy

 

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Privacy

Effective date: 2 May 2025
Brand: Regalia Bespoke Hampers (“Regalia”, “we”, “us”, “our”)
Site: hamperdelivery.sg

We respect your privacy and handle personal data responsibly in line with Singapore’s PDPA (Personal Data Protection Act). This notice explains what we collect, why we collect it, how we protect it, and your choices.

1) What we collect

We collect only what we need to fulfil your orders and serve you well.

  • Identity & contact: name, email, phone, billing/shipping address, company name.

  • Order & payment: items purchased, delivery instructions, transaction IDs (payments are processed by PCI-compliant providers; we don’t store full card numbers).

  • Communications: messages via email/WhatsApp, customer service notes.

  • Technical data: IP address, device/browser info, pages viewed, cookies/analytics IDs.

  • Marketing preferences: consent, unsubscribes, campaign interactions.

2) Why we use your data

  • Order fulfilment: process payments, assemble hampers, deliver, provide invoices.

  • Customer support: verify identity, resolve issues, manage returns/replacements.

  • Service improvement: diagnose errors, measure performance, improve UX.

  • Marketing (with consent/legitimate interests): send promotions, product updates, seasonal offers. You can opt out anytime.

  • Legal & security: fraud prevention, record-keeping, compliance.

3) Legal bases (PDPA & comparable laws)

  • Contract: to deliver what you purchased.

  • Consent: for optional marketing, cookies beyond strictly necessary.

  • Legitimate interests: to improve services, prevent abuse.

  • Legal obligation: tax, accounting, compliance.

4) Cookies & analytics

We use cookies to keep your cart working, remember preferences, and analyse traffic.

  • Essential cookies: checkout, login, security.

  • Analytics cookies: understand site usage (aggregated).

  • Marketing cookies: measure ads and retargeting (when enabled).

You can control cookies in your browser or via our cookie banner (where available). Disabling essential cookies may affect checkout.

5) Third-party partners (processors)

We share data only as needed to run Regalia:

  • Payments: Stripe/PayPal/PayNow provider (PCI-DSS compliant).

  • Delivery & logistics: couriers/last-mile partners to ship your order.

  • IT & analytics: hosting/CDN, email/SMS providers, analytics, error tracking.

  • Customer support & forms: helpdesk/CRM and form tools.

Each partner is bound by confidentiality and data-processing terms.

6) Data security

We use industry-standard safeguards: HTTPS/TLS, access controls, need-to-know permissions, and routine patching. No method is 100% secure, but we work to protect your data continuously.

7) Data retention

  • Orders & invoices: kept as required by law (e.g., tax/accounting).

  • Support emails/WhatsApp: kept for service history, then deleted or anonymised.

  • Marketing data: kept until you opt out or after reasonable inactivity.

8) International transfers

If vendors or servers are located overseas, we ensure comparable protection through contractual safeguards and recognized transfer mechanisms.

9) Your rights & choices

Subject to applicable laws, you may:

  • Access / correct your personal data.

  • Withdraw consent to marketing at any time.

  • Request deletion where no longer needed (subject to legal retention).

  • Opt-out of non-essential cookies/analytics.

We’ll respond within a reasonable time (typically 30 days).

10) Children’s data

Our services are for general audiences. We do not knowingly collect data from children under 13 without parental consent.

11) Marketing preferences

You control how we contact you:

  • Click Unsubscribe in emails.

  • Reply STOP/request opt-out via WhatsApp/SMS.

  • Email us to update preferences.

12) Contact our Data Protection Officer

Questions or requests (access, correction, withdrawal, deletion)?

Please include your order number (if any) and details of your request.

13) Updates to this policy

We may update this policy to reflect changes in law or our services. The latest version will always be posted here with a new effective date.

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