Delivery and Self-Collection

 

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Delivery & Self-Collection

Premium gifts deserve premium logistics. Here’s everything you need to know about delivery, time slots, surcharges, and self-collection.

Free Delivery

  • Free island wide delivery for orders ≥ $200(single order, single address).

  • Otherwise, delivery is $9.90 per order.

  • One order delivers to one address. Sending to multiple locations?

    • Place separate orders, or contact us and we’ll arrange an easy offline consolidated order for you.

Standard Time Slots (Daily)

Choose a convenient window at checkout:

  • 8:00 AM – 12:00 PM

  • 1:00 PM – 5:00 PM

  • 6:00 PM – 10:00 PM

We aim to deliver within your selected window. During peak seasons, please allow for traffic and building access variations.

Self-Collection (Free)

Pick up your order at our studio—perfect if you prefer complete timing control.

  • Address: 5 Pereira Road, Asiawide Industrial Building #04-01, Singapore 368025

  • Hours: 9:00 AM – 6:00 PM, daily

Kindly arrive within your chosen slot and present your order confirmation. If someone is collecting on your behalf, a screenshot of the order confirmation is sufficient.

Optional Surcharges (If Applicable)

  • 1-Hour Express Window: +$20

  • Late-Night / Early-Morning (10:00 PM – 8:00 AM): +$35

  • Peak & Public Holiday Surcharge: +$10 on:

    • Public Holidays

    • Eve of Public Holidays

    • High-demand seasons (e.g., week of Christmas, Chinese New Year, Valentine’s)

Coverage & Special Zones

We deliver island wide, every day. The following zones carry a special access fee due to security and entry requirements:

  • Tuas, Sentosa, Jurong Island, Changi Airport: +$30 per order

Deliveries operate Mondays to Sundays, including Public Holidays, except:
Chinese New Year (Day 1 & 2) and Christmas Day (25 December).

You can select your preferred delivery date during checkout.

Redelivery Policy

If a delivery fails due to incomplete or inaccurate details (e.g., wrong address, unreachable recipient, missing unit access), a re-delivery fee will apply.
Please double-check address, company/building access, unit number, contact, and recipient name before placing your order.

Helpful Tips for a Smooth Handover

  • Corporate / Office Deliveries: Include company name, level/unit, and any security instructions.

  • Condo / Gated Estates: Add guardhouse details or drop-off instructions if recipients are not home.

  • Recipient Unavailable: Our driver will attempt to call. If we cannot complete delivery safely, we’ll arrange a redelivery (fees apply).

Frequently Asked Questions

Can I ship one order to multiple addresses?
Each order goes to one address. For multiple recipients, place separate orders or contact us to consolidate an offline bulk order.

Do you deliver on weekends and Public Holidays?
Yes—daily, including Public Holidays, except CNY Day 1 & 2 and 25 December. Peak PH surcharge: +$10.

How do late-night/early-morning deliveries work?
Requests between 10:00 PM and 8:00 AM incur +$25.

Can I guarantee an exact hour?
Choose our 1-hour express window (+$20, subject to availability). Otherwise, select one of the three daily time slots.

What if my recipient isn’t home?
We’ll call the recipient. If we cannot complete the delivery safely, we’ll reschedule a redelivery (fees apply).

Need Help or Bulk Delivery Planning?

Message us with your list of recipients and dates—we’ll coordinate everything, including staggered deliveries, corporate cards, and special-access locations. Click here to What’s App Us.

 

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